Interpretation
Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural form.
Definitions
For the purposes of this Shipping Policy:
- Company, We, Us, or Our refers to UK Wedding Favors.
- Goods refers to the wedding favor boxes and related products offered for sale through our website.
- Orders means a request placed by You to purchase Goods from Us.
- Service refers to the UK Wedding Favors website.
- Website refers to UK Wedding Favors.
- You means the individual, company, or legal entity accessing the Service and purchasing Goods from Us.
Shipping Policy
Thank you for choosing UK Wedding Favors. We are committed to ensuring your custom wedding favor boxes arrive safely and on time.
Order Processing Time
All orders are custom-made and produced according to your selected specifications.
- Standard processing time is typically 7–10 business days.
- Larger orders or highly customized designs may require additional production time.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak wedding seasons or periods of high demand, processing times may be extended. If there is a significant delay, we will notify you via email.
Shipping Rates & Delivery Times
Shipping costs are calculated automatically at checkout based on your location and order details.
Estimated delivery times vary depending on the destination and selected shipping method.
Please note that delivery estimates are provided by shipping carriers and are not guaranteed.
Domestic & International Shipping
UK Wedding Favors ships throughout the United Kingdom and to selected international destinations.
International customers are responsible for ensuring that products can be legally imported into their country and for complying with any local regulations.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).
Tracking details may take up to 24 hours to become active after shipment.
Customs, Duties & Import Taxes
For international shipments, customs duties, import taxes, VAT, and other fees may be charged by your local customs authority.
These charges are not included in our product prices or shipping fees and are the sole responsibility of the customer.
UK Wedding Favors is not responsible for delays caused by customs clearance procedures.
Shipping Delays
While we make every effort to ensure timely delivery, shipping delays may occasionally occur due to:
- Courier service disruptions
- Severe weather conditions
- Customs processing
- Public holidays
- High seasonal demand
We are not liable for delays that occur after an order has been handed over to the shipping carrier.
Damaged or Lost Shipments
If your order arrives damaged, please contact us within 48 hours of delivery and provide:
- Your order number
- Photographs of the damaged packaging and product
- A brief description of the issue
If a shipment is lost during transit, we will work with the courier to investigate the matter and determine an appropriate resolution.
Please retain all packaging materials, as they may be required for shipping claims.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
UK Wedding Favors cannot be held responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
UK Wedding Favors
Email: info@ukweddingfavors.com